Many people travel to get medical services outside of their country. An estimate of over 1 million Canadians left Canada in 2018 and received medical services someplace else. Some choose to hire a medical facilitator to help them navigate medical services in a foreign country with different laws and customs.
We at Health Vantis are such a firm. We help Canadians plan and travel for medical treatments and surgeries in the US. However, US healthcare can be confusing and very expensive. Getting one price for surgery may prove to be nearly impossible. And even if you manage that on your own, you could be given an outrageous quote for a 20-minute outpatient surgery.
Health Vantis helps you get to a timely and safe treatment in an affordable manner. We can not do this for free. However, we believe in price transparency and honesty. Not all medical facilitation firms do their business this way. Some do not disclose what they charge their clients and bury their fee in one price. Some get paid by the facilities they refer their clients to. Such practices are illegal and unethical in the United States. In some other countries, they are not.
So what is the issue at hand you may ask? Does it matter if there is a full disclosure if I end up paying it anyway? The answer is two-fold. First comes trust. Health issues are very personal. You should be able to trust your medical facilitator. And they should be able to trust you and tell you what their services cost. This is a very delicate subject, but necessary to avoid being overcharged. Standard industry charge for medical facilitation is 10-15% of the surgery/treatment price.
Second is acting in the best interest of the client. If your facilitator gets paid by the medical facility or somehow hides it and holds a percentage out of your total payment – well, where do you think the facilitator will send you to? To the place that pays them, and not to the best suited or best qualified medical facility based on your medical issue. This is not acting in the best interest of the client.
When selecting your medical facilitator keep in mind that they are not working for free. Before committing to one, ensure that you trust them and they trust you and that they are not incentivized to act in their own interests, instead of yours.